Frequently Asked Questions

How do I use the Naistro player?

After Signing up go to customer.naistro.com, add your log in details, then press on the play button which is next to the location you added. Learn how to sign up now by watching this tutorial !

How do I choose the Music?

For our Studio package you can choose from over 50+ stations that play a range of different genres, languages, and styles.For our Record package one of our expert music curators will create a unique playlist tailored for your business.

How do you know what the right music for my business is?

Our expert music curators begin by communicating with you and studying your brand, to understand the vison and identity of your business. Then after a lot research and listening they curate the optimal playlist for your business which is constantly updated with new music.

Can I have different music for my brands?

If you have multiple brands, yes you can have different music but you will have to pay for an additional stream. However, we recommend that you use the same music for your brand, as to unify your stores and have a more solid identity.

How many locations can I have?

As many as you would like! Both packages allow you to add multiple locations, and with our WebApp you can control and monitor the music at your business wherever you are.

What are the devices that Naistro works on ?

Currently we only operate as a Google Chrome WebApp on android tablets and PCs. to this (You can use Naistro on the WebApp , IOS or Android)

What is the minimum bandwidth needed to use the Naistro stream?

You will require a minimum of 6 mbps to use the player without any pausing or lagging. The player also consumes 5.12MB per second for streaming.

What is the prayer-time feature?

The feature automatically pauses the music throughout the day in your business during the prayer times in your country and city. You can choose for how long you would like the silence to.

What is in-store messaging ?

At Naistro we provide the production of promotional, branding and announcement messages in all languages. You can add messages for special promotions, occasions, and more to your stream! Note that this service is only available for Naistro Record package clients. Contact us for more information.

What happens when the free trial ends?

Before the feel trial ends you will receive an email informing you that your free trial is ending. If you do not cancel your subscription, your card will be charged on a monthly basis for the service.

Which locations do you serve?

We offer our background music services across the whole of GCC. Our service locations include Riyadh, Dubai, Abu Dhabi, UAE and other parts of GCC.

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Business Types

Healthcare & Beauty
Hospitality